Answers
Before you decide
Product scope, responsibilities and first steps.
Who is Lorne & Vale for?
Service businesses receiving consultation, quote or event enquiries. The current offer is for law firms. Building and event workflows are adaptations to assess with interested businesses.
Does it replace my team?
No. It prepares information and follow-up. Your team reviews the content, handles the commercial conversation and decides what happens next.
What does the person contacting us receive?
An acknowledgement confirms receipt. Automatic messages follow the templates and settings approved during setup. Drafted replies are approved by your team.
Does it answer phone calls?
The workflow collects and transcribes voicemail after connection. Language and operation are checked during setup. It is not a permanent human answering service.
Are appointments or reservations confirmed automatically?
Receiving a message confirms no appointment, quote or reservation. Your team checks availability and terms. Any calendar connection is assessed within a separate scope.
Do we need to change how we work?
Keep the way you manage client relationships: your contacts, decisions and email. Lorne & Vale adds briefs and follow-up for enquiries from connected channels. We agree the connections, platform access and settings you need before setup.
One recent enquiry
A useful place to start
Tell us about your business and what slows down follow-up. We will assess the scope your team needs.
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