An inquiry about dismissal
Hello, I received a dismissal letter yesterday. I had worked at the company for four years. I would like to understand my options and arrange a meeting. I have the letter and my contract.
The productInformation together
Information together
Follow-up within reach
A brief, an owner and a history for each enquiry. The current product is designed for law firms.
Your workspaceThe platform brings it together
The platform brings it together
Your team takes it forward
Find the brief, missing information and history for each enquiry. Your team assigns an owner and organises the next steps.
- Enquiries from connected channels, together.
- A brief to prepare the first conversation.
- An owner and follow-up stages.
Example brief · law firm offer
An inquiry about dismissal
- Subject
- First contact concerning a dismissal.
- Reported information
- Four years of service. Letter received the day before the email. Contract and letter available.
- To complete
- Exact date, employer’s identity, contact details and meeting arrangements.
Illustrative presentation of a brief’s content. Fictional data.
From email to follow-upThe email arrives
The email arrives
Follow-up begins
Email from connected channels feeds into the platform. Lorne & Vale prepares a brief so your team has the context before replying.
- An acknowledgement based on your settings.
- The message and its context in the workflow.
- Drafted replies, approved by your team.
Automatic templates and triggers are approved during setup.
We have received your message
Hello, we have received your message. Our team will review it and contact you to discuss the next steps.
This acknowledgement does not confirm an appointment.
Editorial examples with fictional data. The firm defines its templates.
Your workflow, with youAt your desk
At your desk
And between meetings
The iPhone app extends access to your workflow. Find enquiries and useful information when you leave your desk.
- Enquiries needing attention.
- The brief and its context.
- Follow-up stages.
Built around your working dayYour way of working
Your way of working
With follow-up built in
Keep the way you manage client relationships. Lorne & Vale builds on your contact channels and organisation to prepare enquiries and make follow-up easier.
Your email
Clients keep writing to you. Messages from connected channels feed into the workflow, with a brief prepared for your team.
Your team
The same people keep the client relationship. You choose who takes over, approve replies and decide the next steps.
Your organisation
Required information, recipients and stages are defined around your day-to-day work. The platform brings follow-up together; the iPhone app goes with you.
We agree the required connections and settings together, before setup.
See how it fitsYour platform. Also on iPhoneThe essentials
The next step
How it works
A clear place to start
See which enquiries need attention. Even between meetings.
The essentials
Already together
A brief to prepare your conversation, without starting again from every message.
The next step
In plain sight
Keep the context and follow-up stages at hand. Your team decides what comes next.
On the web and on iPhoneThe context stays
The context stays
with your team
The web platform and app provide access to the workflow. The screenshots shown come from the iPhone app’s demo account.
View the law firm productWhat we define with you
- The information your industry needs.
- Recipients and follow-up stages.
- Automatic message templates and triggers.
- Channels and any third-party services.
From first message to next actionHow it works
How it works
Four steps. One workflow
Step 01
The enquiry enters your workflow
Lorne & Vale
Forms, emails and voicemail from connected channels come into a shared workflow.
Your team
You choose the channels and approve automatic message templates.
Current law firm workflow. Other industries require a dedicated assessment.
Step 02
The key information, in a brief
Lorne & Vale
Received information is summarised. Relevant details and missing information are brought together.
Your team
Your team reviews the brief before relying on its content.
Current law firm workflow. Other industries require a dedicated assessment.
Step 03
Someone owns the next step
Lorne & Vale
The assigned team member and enquiry status stay visible.
Your team
You assign the enquiry to a team member and confirm the next action.
Current law firm workflow. Other industries require a dedicated assessment.
Step 04
The context stays with the reply
Lorne & Vale
The brief, notes and history remain available when your team picks up the conversation.
Your team
Your team approves its replies and quotes. Appointments follow the rules of the connected calendar.
Current law firm workflow. Other industries require a dedicated assessment.
Trust is built. So is protectionTheir trust
Their trust
Your standard
Sealed documents, controlled access, a verifiable history. Security throughout the workflow, with post-quantum protection built into document sealing.
Hybrid protection
The document sealing mechanism combines classical X25519 with post-quantum ML-KEM-1024 to establish key protection. Files are encrypted with AES-256-GCM.
Preparing for the quantum threat
ML-KEM is a NIST-standardised mechanism designed to resist known attacks, including those using a quantum computer. Here, it complements the classical mechanism.
An explicit scope
This protection applies to sealed document workflows. It does not mean that every email or third-party service uses post-quantum protection. Mechanisms, settings and limitations are detailed on the Security page.
Trust starts before you choose.
Get the security packStart with your day-to-day workOne recent enquiry
One recent enquiry
A useful place to start
Tell us about your business and what slows down follow-up. We will assess the scope your team needs.
Talk about your businessPrefer a meeting? Choose a time