A covered failure during your pilot? Deposit returned, balance waived
The No-Miss Guarantee covers the agreed handling of qualifying enquiries during your pilot. For a covered failure, it provides for the deposit to be returned, the setup-fee balance waived and corrective work under the contract.
Covered for all 60 daysDeposit returned and corrective work includedMonthly subscription after the pilot
Go-live begins the observation period agreed in the contract. The contract also specifies when guarantee coverage starts.
Qualifying enquiries are captured, scored and acknowledged under the agreed rules. The weekly report supports your review of their handling.
During the pilot, we review results with your team and adjust routing rules within the agreed scope.
At the end of the pilot, review the results and the contractual terms for continuing or cancelling.
Day 1: a qualifying enquiry slipped
Your deposit is returned and the balance waived.
We correct the cause of the covered failure under the guarantee.
The same remedy applies throughout the covered period, subject to the contract’s terms.
Outside the guarantee: your conversion rate, which depends on your team.
Reproduced word for word as an annex to your pilot agreement.
For a covered failure,
your deposit is returned and the balance waived
The contract defines qualifying enquiries, connected channels and handling times. For a covered failure during the pilot, the deposit is returned, the setup-fee balance waived and the fault corrected without charge, under Article 4.
We guarantee what the system does on every enquiry, not your firm’s conversion rate, which depends on your team.
7 articles
Scope and terms
Article 1 Coverage
Each qualifying enquiry received through a connected pilot channel is captured, structured and logged. Names are extracted for your firm’s conflict check. An acknowledgement is sent within the time specified in the contract.
Article 2 What qualifies
Before go-live, you agree the practice areas, qualifying criteria, channels and routing rules in writing.
Article 3 Term
The guarantee applies for the 60-day pilot, from the start date specified in your contract.
Article 4 Remedy
For a covered failure, the €600 deposit is returned, the setup-fee balance is not invoiced and the fault is corrected without charge, under the contract’s terms.
Article 5 Procedure
We test the connected pilot channels weekly and reconcile enquiries received with those captured. A silent channel is a breach under Article 1. Any gaps are included in your weekly report. You can also report a gap to us.
Article 6 Exclusions
The guarantee excludes your team’s instruction rate and enquiries outside the written definition. The contract specifies its scope and the conditions that apply.
Article 7 After the pilot
After the pilot, the subscription continues monthly. The contract sets out notice requirements, amounts due and data-export terms.
Your contract specifies qualifying enquiries, the start date and the guarantee’s terms.
The workflow is configured and tested with fictional enquiries, then approved by your firm.
Enquiries from connected channels are captured, structured and acknowledged under the agreed rules.
Your firm reviews scoring and routing with us. Adjustments follow the agreed scope.
Keep it month to month for as long as it earns its place, or walk away. Nothing to renew, nothing to unwind.
2 sides to the pilot
Commitments on both sides
The pilot gives your firm time to assess the agreed workflow before continuing month to month.
The setup fee?
For a covered failure, the deposit is returned and the setup-fee balance waived. The contract sets out the terms.
A long contract?
After the pilot, the subscription continues monthly. The contract specifies the cancellation notice and any amounts due.
New compliance exposure?
Your firm retains its professional obligations and must assess data processing before go-live. The data processing agreement and human review requirements set out the parties’ responsibilities.
Control of your pipeline?
Your firm decides whether to act and approves substantive replies.
For a covered failure, the guarantee provides for the deposit to be returned, the balance to be waived and corrective work without charge. It does not promise compensation for every possible loss.
The full setup fee
For a covered failure during the pilot, the deposit is returned and the balance waived.
Corrective work without charge
We correct the covered fault without charge, within the scope of the guarantee.
A named founder
A founder coordinates communication and monitors the pilot commitments.
Our reputation
We review the pilot results with your team to decide the next steps.
Treatment of the setup fee depends on whether the covered commitments are met, under the contract’s terms.
Claiming it is simple
The checks, reporting and correction process are described below.
We test every connected channel each week and reconcile what reached it against what we captured. A silent channel counts as a miss.
Any gap appears in your weekly report, whether you spotted it or not. You can flag one too, but the duty to look is ours.
For a covered failure, the balance is not invoiced, the deposit is returned and the fault corrected without charge, under the contract.
Checked weekly, reported in writing, for all 60 days.
What counts as qualifying
The definition is agreed in writing before go-live: practice areas, qualifying criteria and connected channels.
An enquiry within the agreed criteria falls under the guarantee if its handling fails a covered commitment. The contract specifies the handling times that apply.
Review the founders’ details, security controls and publisher information before signing.