One enquiry slips? The build fee comes back.
You shouldn’t have to pay to find out whether it works. So the build fee rides on the one thing we fully control: what the system does with every single enquiry, for all 60 days.
Covered for all 60 daysRefund plus free workNo lock-in after
Live on your real enquiries. The cover starts the same minute the system does.
Every enquiry caught, scored, acknowledged. Monday’s report already on the partner’s desk.
Deep into the pilot, covered exactly like day one. We tune the workflow as your matters teach it.
Day 60. You decide on evidence: keep it, or walk away owing nothing more.
Day 1: a qualifying enquiry slipped
Your build fee refunded. All of it.
We keep working free until it cannot happen again.
Same answer on day 1, day 33, day 60. That is what signed means.
Outside the guarantee: your conversion rate, which depends on your team.
Reproduced word for word as an annex to your pilot agreement.
Should it miss a single qualifying enquiry,
we guarantee full reimbursement
During your pilot, every qualifying enquiry is captured, triaged, conflict-screened for review, logged, and acknowledged automatically, within minutes of arriving. If it ever isn’t, we refund your full build fee and keep working at no cost until it is.
We guarantee what the system does on every enquiry, not your firm’s conversion rate, which depends on your team.
7 articles.
No small print.
Article 1 · Coverage
Every qualifying enquiry is captured, triaged, conflict-screened for review, logged, and acknowledged within minutes, across every channel connected to the pilot.
Article 2 · What qualifies
Defined together, in writing, on day one: your practice area, your criteria, your routing rules. No moving targets, no small print.
Article 3 · Term
All 60 days of the pilot, from the first minute to the last. Not an opening week.
Article 4 · Remedy
One miss triggers a full refund of the build fee, and we keep working at no charge until the gap is fixed.
Article 5 · Procedure
Flag the enquiry by email. We verify it together, against the tracker and the source inbox, within 5 working days. The refund follows. No forms, no committee.
Article 6 · Exclusions
Your conversion rate, which belongs to your team. Enquiries outside the written definition. Nothing else.
Article 7 · After the pilot
Month to month, cancel any time, export your data whenever you want. The guarantee exists so the decision stays yours.
Your one-time build fee is covered from the first minute.
Scoped, tuned on your sample matters, and approved by your firm before go-live.
Real enquiries, captured, scored, logged, and acknowledged within minutes.
Scoring and routing refined on your actual matters. The guarantee covers every qualifying enquiry, the entire stretch.
Keep it month to month for as long as it earns its place, or walk away. Nothing to renew, nothing to unwind.
2 sides to the pilot
Only one is taking a risk
Most vendors ask you to sign for a year on faith. We flipped it.
The build fee?
Refunded in full if the system misses a single qualifying enquiry. You’re not buying a promise, you’re testing one.
A long contract?
None. Month to month after the pilot term. Cancel any time, no lock-in.
New compliance exposure?
None. Administrative intake only, a fee earner reviews every output, and a DPA is agreed before launch.
Control of your pipeline?
Yours. Every final decision, and every client reply that matters, stays with your team.
Worst case: the system misses a qualifying enquiry, your full build fee comes back, and we keep working free until it is fixed. That is the deal, in writing.
The full build fee.
Refunded if the system misses a single qualifying enquiry during your pilot.
Unlimited free work.
If it isn’t right, we keep building and tuning at no charge until it is. The clock runs on us.
A named founder.
One of us is personally accountable for the outcome. Not a ticket queue, not a no-reply address.
Our reputation.
Staked on the exact firms we most want as references. A weak pilot costs us far more than a refund.
The build fee is only ours to keep if the system performs on every enquiry. We wrote it that way on purpose.
Claiming it is simple
3 steps. No forms, no committee, no small-print maze.
You flag a qualifying enquiry the system missed. An email to a founder is enough.
We verify it together against the tracker and the source inbox, usually the same day.
Your build fee is refunded in full, and we keep working at no charge until it is fixed.
Verified together within 5 working days.
What counts as qualifying
Defined with you on Day 1, in writing: your practice area, your intake criteria, your enquiry sources. No moving goalposts, no reinterpretation after the fact.
If a real enquiry inside that definition isn’t captured, triaged, logged, and acknowledged within minutes, it counts. Simple as that.
A guarantee is worth the people who sign it. Everything here can be verified.
Test the promise
15 minutes with a founder, then a pilot the guarantee has to survive.