Every enquiry answered in minutes

Calls, emails and web forms, captured and acknowledged in your firm’s name, day and night.

See it on your enquiries

Administrative triage only. A person at your firm reviews everything.

While your firm sleepsLV-2312

Enquiry received22:47

Sarah KleinDirect email

Going through a separation, with children involved. I need confidential advice quickly.

Acknowledgement sent22:49

Re: your family enquiryIn your firm’s name

Delivered in 1m 47s

The costliest enquiry is the one nobody saw

67%

of law firms never reply to an email enquiry

Source: Clio Legal Trends Report, secret-shopper study of 500 law firms, 2024

Put your own numbers on it: the 30-second leakage estimate

What changes

Every enquiry caught

Calls, emails and web forms enter one pipeline the moment they arrive.
Answered in minutes, in your firm’s name

A professional acknowledgement goes out while the enquiry is still warm.
On the right desk, with a brief

The right person opens a partner-ready brief, scored and screened for review.

See it happen

An email arrives at 22:47. Press play and follow it to the acknowledgement, four steps in two minutes.

Captured · direct email · 22:47

Sarah Kleins.klein@email.com

“Going through a separation, with children involved. I need confidential advice quickly.”

Captured whole, nothing to forward

Scored · seconds later

FamilyUrgency: highScore 8/10

At 2pm as at 2am, exactly the same criteria.

Area, urgency and a 1 to 10 score, never tired, never behind

Routed · 22:48

Your family teamBrief attached

Key factsContact detailsScore 8/10

Watch points: children involved, safeguarding

On the right desk before the office opens

Answered · 22:49 · in your firm’s name

Re: your family enquiryTo: s.klein@email.com

Thank you for contacting the firm. Your enquiry has been logged and a member of the team will come back to you. A booking link is attached.

Delivered · 1m 47s after arrival

The acknowledgement is the only thing sent overnight. Everything else waits for a person at your firm to approve it. That is the design.

Safe by design

The limits are part of the product. Four of them, non-negotiable.

Human review on everything
Every brief and suggested step is a draft until a person at your firm approves it.
No legal advice, ever
No merits assessment, no client acceptance, no mandate decisions.
Confidential by default
Encrypted in transit and at rest, access restricted, never shared or sold.
No documents in a pilot
Intake fields only, contact details pseudonymised before any model call, never used to train models.

Visit the Trust Centre

Confidential today.
Confidential for decades

A law firm is built over decades and handed down. Its files have to make that journey intact, and most software is not built for it.

So every file is sealed with ML-KEM, the post-quantum encryption standard published by NIST, not a method we invented.

See the engineering behind it

A file sealed in 2026ML-KEM-768 · b4e2…91af

Twenty years on, still unreadable to outsiders, still provable to you. The only thing that changes is the year.

Your options, priced honestly

Keep intake as it is

Free on paper, until you count the enquiries that quietly went cold.

Hire an intake assistant

£30,000 to £40,000 a year in employer cost, office hours only.

Clio, LEAP, or spreadsheets

Great at storing enquiries, empty until someone builds the triage, scoring and reporting.

Lorne & Vale

A flat monthly fee, a fraction of the cost of a hire, live in 7 days, guaranteed on every enquiry.

What the lost enquiries are worth

Set four sliders. The arithmetic does the rest.

Enquiries a month60

Share arriving after hours45%

Of the rest, the share not answered within the hour35%

Average fees on a matter£2,500

39enquiries recovered each month, answered in minutes

468recovered a year

£1,170,000in fees at stake a year

With 60 enquiries a month, 45% after hours and 35% of the rest answered late, about 39 enquiries a month are at risk, 468 a year.

Simple arithmetic on the four figures you set. At stake means the fees attached to those enquiries, not a forecast of instructions or revenue.

Recover them: see it on your enquiries

No enquiry lost.
Guaranteed for 60 days

Every eligible enquiry is captured, triaged, screened for your conflict checks, logged and acknowledged in minutes. If one is ever missed during your 60-day pilot, your one-time build fee comes back in full, and we keep working at no charge until it is right.

Read how the guarantee works