Pricing

Clear pricing for your whole firm

Choose the plan for your firm’s size. Every plan includes one practice area, three enquiry channels and access for your whole team.

One fee for your whole team. No per-user or per-enquiry charge.

  • Published prices, excluding VAT
  • No per-user charge
  • Cancellation under your contract
  • Export any time

Our plans

20+ lawyers

Several offices, several practice areas
Custom

Scoped with you: offices, routing rules, practice areas and reporting lines.

Discuss your needs

Additional practice area: €295 per month, excl. VAT. No per-user, per-enquiry or usage charge.

Compare the fee with your matter value

Annual subscription expressed as an equivalent number of matters at your average gross fee.

€2,500
Cabinet
Annual subscription equivalent: gross fees from 4 matters
Structure
Annual subscription equivalent: gross fees from 6 matters
Association
Annual subscription equivalent: gross fees from 10 matters

This comparison counts the monthly fee only, against fees billed on a matter of this size. This comparison excludes setup fees, delivery costs and collection. It does not measure profit.

How the fee reads

A subscription based on your firm’s size

Pricing depends on the agreed firm-size band. One practice area is included. Additional areas and any third-party services are specified in your quote.

€0per seat, per enquiry or on usage
€295per month for each additional practice area
7 daystarget for setup, once scope is approved
60 daysof pilot, under the No-Miss Guarantee

One subscription

Monthly, flat, for the whole firm. Every partner and every fee earner has access to the platform and to the iPhone app. No per-user, per-enquiry or usage charge, whether you receive twenty enquiries or four hundred.

One practice area included

One practice area is agreed at setup. Each additional area costs €295 per month. Your quote confirms the full scope and any third-party charges.

A one-time setup fee

Setup costs €2,950 for Cabinet and Structure, or €3,950 for Association, excluding VAT. For a covered failure, Article 4 provides for the €600 deposit to be returned and the balance waived.

Live in 7 days

Practice area, intake channels, acknowledgement, team: setup is run by a founder, and the firm is live within the week.

60 days, then month to month

The pilot runs 60 days, under the No-Miss Guarantee. After that the subscription continues month by month, cancellable at any time, with no notice period to negotiate.

Your data goes with you

Enquiries export to CSV, and the partner report to a firm-branded PDF or a CSV, at any time. You leave with your data whenever you want.

In every tier

What the fee covers

What the fee covers

  • One practice area, defined with you on day one
  • Three intake channels: hosted enquiry form, forwarded inbox, missed calls with transcription
  • Acknowledgement in your firm’s name, wording you approve
  • Enquiry brief for every enquiry: summary, score, urgency, parties to check, missing information
  • Response targets with owner and next action, overdue work flagged
  • Weekly partner report, PDF and CSV
  • iPhone app for every member of the firm
  • Founder-led setup and support, with a target setup period of 7 days
  • The No-Miss Guarantee for the first 60 days

What costs extra

  • Additional practice areas, €295 per month each
  • No individual user or enquiry charge within the agreed plan. Your quote confirms any additional services.
Your options

Choose how your firm handles enquiries

Compare the cost, the service included and the work left for your team.

Other approaches

Cost to consider

Keep your current setup

No new subscription

Your team continues to handle enquiries with its existing tools and processes.

Answering service

Provider’s rate

Check the hours covered, the channels included and the information passed to your firm.

Part-time receptionist

Salary + employment costs

Hours, responsibilities and cover depend on the role and your firm’s arrangements.

Each alternative has its own scope. Compare the quote, hours, included services and data-handling terms.

Lorne & Vale

One place to manage incoming enquiries

Bring connected channels together. Your firm keeps control of replies and decisions.

From €675per month, excl. VAT

Cabinet plan · 1 to 2 lawyers · one practice area

  • Capture on connected channels, day and night
  • Structured brief and suggested score
  • Parties to check, ready for your review
  • Enquiry history and next actions
  • Document sealing
Talk about your firm

One-time setup: €2,950 excl. VAT, with €600 at signature. Balance subject to the No-Miss Guarantee terms.

Setup

What the setup fee covers

A founder supports channel setup, intake criteria and routing. Your firm agrees the implementation schedule.

  • Your practice area and your routing rules. Defined with you on day one: who receives what. Each enquiry then gets a response target set by its priority: 4 hours, 24 hours or 48 hours.
  • Your three channels connected. The hosted enquiry form and its embed snippet, the forwarding rule from your contact address, the capture line for missed calls.
  • The acknowledgement in your name. Fixed wording, which you approve before the first one goes out.
  • Your team and the iPhone app. Every member invited, two-step verification available to each of them and enforceable across the whole firm.

The setup fee is paid once and is not discounted. €600 is due at signature. The balance follows the No-Miss Guarantee terms.

iPhone app screenshot with demo data: The enquiry brief on iPhone: the suggested reply marked as a draft until it is sent, and the timeline of the fictional enquiry, from received to the acknowledgement sent in the firm’s name.
Web platform view and iPhone app screenshots. All demo data is fictional.

A founder, before and after

A founder supports your firm through setup and the pilot.

The partner report, every week

Enquiries received, hot, responded, average response, by practice area, by channel, out of hours and within target. As a firm-branded PDF or a CSV.

A tier change we tell you about

If the firm grows past the size of its tier, you move to the next one at renewal, and we are the ones who say so. A mid-term move is pro-rated.

Founding firms

40% off the monthly fee, for 24 months

Available to the first ten firms whose pilots begin before 31 December 2026, subject to the commitments below and remaining places.

The setup fee is not discounted. Its deposit and balance follow the No-Miss Guarantee terms.

You give
  • Your consent to name your firm as a reference
  • A case study published with your consent
  • One 30-minute feedback conversation each quarter
You receive
  • 40% off the monthly fee for 24 months
  • The rate held for the full 24 months, even as list pricing rises
  • A named founder as your contact
Gross-fee illustration

Six matters at €2,500 exceed the Structure plan’s annual fee

At €1,150 a month, the Structure plan costs €13,800 a year. Six matters billed at €2,500 represent €15,000 in gross fees. Setup fees, delivery costs and collection are excluded. Gross fees are not profit.

Use your own figures

Review your inquiry volume, first-response times and gross fees to assess the subscription. The pilot should address an observed need in your firm. It does not guarantee new matters or revenue.

Before you ask

The questions that come up on the call

When do I actually pay the setup fee?

€600 is paid at signature. Under Article 4 of the No-Miss Guarantee, a covered failure during the pilot triggers return of the deposit, cancellation of the setup balance and correction at no charge. Your contract specifies how subscription charges are treated.

Is there a contract or lock-in?

The pilot lasts 60 days, followed by a monthly subscription. Your contract sets out cancellation terms, amounts due and data export arrangements.

What happens when we grow past a tier?

We review the appropriate plan with you as your firm grows. We confirm the change date and any billing adjustments before the change takes effect.

Do you charge per enquiry or per user?

No. The fee is flat whether you receive twenty enquiries or four hundred, and every member of the firm gets access.

Why is the founding rate 40 percent?

The discount reflects your reference, case-study and feedback commitments. The contract sets out publication terms and the conditions for retaining the rate.

What if we only want one channel?

The plan price is the same with one or three connected channels. Your firm agrees the setup scope in advance.

Fifteen minutes, no obligation

A founder, your practice area, and whether this is worth your time.

No-Miss Guarantee

A covered failure: deposit returned and balance waived

Under Article 4 of the No-Miss Guarantee, a covered failure means the €600 deposit is returned, the balance waived and the fault corrected without charge. The contract specifies how subscription charges are treated.

  • The deposit returned and the balance waived, under Article 4 of the guarantee.
  • The work continues without charge until the cause is fixed.
  • Then month to month, cancellable at any time, your data exportable at any time.
iPhone app screenshot with demo data: Today screen: two enquiries waiting on the fictional firm, the first scored 8 out of 10 with its countdown already past its target.
Web platform view and iPhone app screenshots. All demo data is fictional.
Intake audit · 15 minutes

Check these numbers with a founder

Fifteen minutes. Your channels, your volume, your practice area. You leave with a costed estimate and a clear answer, including if it is not for you.

Prefer to write first? contact@lornevale.com