Handled by your assistant
The routine, settled
Questions answered, slots offered, deliveries moved, visits confirmed and reminded the day before. Each one on the record, none waiting for you.
Every channel
Calls, messages, emails
All handled
Calls, SMS, WhatsApp, emails and your website’s form land in one place. Lorne & Vale answers, books and confirms, within your rules. You keep the decisions.
A missed call: the voicemail is transcribed, and an SMS answers within a minute. Handled by your assistant.
An SMS: your assistant answers on the same channel, from what your company told it. Handled by your assistant.
An email from a supplier: the delivery changes time, and your calendar follows. Handled by your assistant.
A request from your website: the quote is ready from your template, and it waits for your approval. For you.
A WhatsApp message at 22:47: a leak. You are told at once. Urgent.
The film
A leak at 22:47
One tap in the morning
Ninety seconds at Hôtel Solvane, from the first message of the day to the plumber at the door. Your answer decides how it ends.
An interactive film of about ninety seconds, no sound. At Hôtel Solvane, a missed call, an SMS, an email and a request from the website land in their piles during the day: handled by the assistant, or kept for the manager. At 22:47 a guest reports a leak by WhatsApp. The assistant recognises the guest and the hotel’s usual plumber, reassures the guest, treats the leak as urgent and tells the manager at once. It writes to no supplier at night: at 7:30 it texts Rossi Plomberie, who can come at 8:30 for €180 excl. VAT. That is above the manager’s threshold, so the decision waits on the iPhone and at the desk: confirm, or answer differently. Once confirmed, the plumber, the calendar, the guest and reception follow, every step on the record. Then the rules: three questions, a threshold, and urgent always reaches the manager at once.
Three piles
It settles the routine
Brings you the rest
Every arrival lands in one of three piles: handled by your assistant within your rules, for you when the decision is yours, urgent when it cannot wait. You only open the last two.
For you
Yours to decide, in one tap
A quote above your threshold, a contract, a cancellation. The answer is ready: Confirm this choice, or Answer differently.
Urgent
Told at once, whatever the hour
A water leak, a breakdown, an unhappy guest. Your assistant tells you straight away, and does what your rules allow in the meantime.
Try it
Your rules
In three questions
The same questions as on day one. Change an answer and see what your assistant settles on its own. Nothing is sent: it all runs in your browser.
Three questions, the same as at setup. Your answers update the iPhone’s Who approves what and sort the three arrivals as handled by your assistant or kept for you. Nothing is sent: it all runs in your browser.
Urgent always reaches you at once.
The three arrivals, with your rules
Atelier Lenoir
Claire Martin asks for a first visit
HandledFor youBooked into your open slots: Thursday at 15:00The visit waits for your approval
Résidence Les Tilleuls
Mrs Garnier’s service moves to Friday
HandledFor youMoved to Friday at 10:00, and you are toldMoving it waits for your approval
Hôtel Solvane
Rossi Plomberie: €180 excl. VAT for the leak
HandledFor youUnder your threshold of €500 excl. VAT: confirmed for 8:30Above your threshold of €150 excl. VAT: one tap for youEvery expense comes back to you
Your assistant settles none alone: all 3 come back to you.Your assistant settles 1 alone: 2 come back to you.Your assistant settles 2 alone: 1 comes back to you.Your assistant settles all 3 alone.
Nothing is sent: it all runs in your browser.
Keep your number
Nobody picks up
Your assistant takes over
Your clients keep calling the number they know. When nobody answers, the call moves to your Lorne & Vale line. The caller gets an answer by SMS within a minute.
The Calls and SMS assistant option: €59 a month on Team, included in Business
- 01
Your number
Clients call the number on your sign and your website. Nothing changes for them.
- 02
Nobody picks up
After a few rings, your operator forwards the call to your Lorne & Vale line.
- 03
Your assistant takes over
The caller hears that the automated assistant of your team will answer by SMS, and that the message left is recorded and transcribed. The reply goes out within a minute.
One contact book
It knows
who is writing
Prospect, client, supplier: one contact book, whether they call, text, email or write on WhatsApp. Your assistant knows who it is dealing with before it answers.
One card per contact
Their phone, their email, the channels they use and your last exchange.
What you are waiting for
Every request waiting on them, on their card, so nobody is chased twice.
Always transparent
It says who it is
Every single time
Every conversation starts the same way: “this is the automated assistant of the Hôtel Solvane team”, with your company’s name. It never passes for a person.
It writes as your assistant
On the channel the person chose, to them and to the contacts you named, never to anyone else.
Every step on the record
Each message and each reply is linked to the one before it as it is written, and the record’s checkpoints are signed.
Your rules on one screen
Who approves what, for each kind of contact. Change an answer at any time, it applies at once.
The rules it always follows
- It writes only to the right peopleTo whoever contacted you, on the same channel, and to the contacts you named: in a request, in your answers or in your contact book.
- Never beyond your rulesA purchase above your threshold, a contract, a cancellation: that is yours.
- Appointments move only if you allow itOtherwise it asks you first.
- Quiet hoursNo message to a supplier at night: it waits for the morning.
- Urgent, at onceWater damage, a breakdown, an unhappy client: you are told straight away.
- Two follow-ups, then youStill no answer after two follow-ups? It comes back to you.
Plans
Calls, SMS, WhatsApp
All in Business
Emails and your website’s form are handled in every plan. On Team, put your assistant on the channels your clients use, each one set up and run by Lorne & Vale: Calls and SMS assistant €59, WhatsApp assistant €39 a month. Business includes them all, with twice the volume. With every option, Business costs less than Team at list price from 168 tasks a month.
With every option, Lorne & Vale does the work
- Set up for youWe set up the line and connect your WhatsApp with you. Nothing to install.
- Run by your assistantIt answers, books, confirms and follows up on each channel, day and night, within your rules.
- One place for everythingCalls, SMS, WhatsApp and emails land in the same place, on the iPhone and at the desk.
- On the record, urgent at onceEvery message is kept on the record, and what is urgent reaches you straight away.
Calls and SMS assistant
Not just a number: an assistant that answers it
€59a month on Team
Included in Business
Every call gets an answer, even when nobody can pick up. Your assistant texts the caller back within a minute, transcribes the voicemail and handles the request: an appointment, a quote, a question.
- A Lorne & Vale line set up for you: keep your number, unanswered calls move to it
- An SMS answer within a minute, the voicemail transcribed and handled
- SMS both ways with clients and suppliers, within your rules
- Every call on the record, the urgent one sent to you at once
A long SMS counts as several, as operators bill it.
- On Team, each month
- 300 minutes of calls and 200 SMS
- In Business, each month
- 600 minutes of calls and 400 SMS
- Beyond
- €0.15 a minute, €0.12 an SMS
WhatsApp assistant
Not just an account: an assistant that answers on it
€39a month on Team
Included in Business
Your clients already write on WhatsApp. Your assistant answers them within a minute, day and night: it confirms, books, reminds and follows up within your rules, and brings you only what is yours to decide.
- Your WhatsApp Business number, connected to your assistant by us
- Answers within a minute, at any hour: questions, bookings, confirmations
- Reminders the day before, sent for you
- Every conversation on the record, the urgent one sent to you at once
Replies within 24 hours of the person’s last message are not counted.
- On Team, each month
- 100 messages after 24 hours of silence
- In Business, each month
- 200 messages after 24 hours of silence
- Beyond
- €0.10 a message
Business
Your assistant on every channel
Calls and SMS assistant and WhatsApp assistant: all included, with twice the volume. On Team, these options come to €98 a month. Business also brings 300 tasks instead of 100, and room for 15 people instead of 5.
Before you start
Your questions, answered
Can I keep my number?
Yes. Your clients keep calling the number they know. When nobody answers, your operator forwards the call to your Lorne & Vale line: your assistant answers by SMS and transcribes the voicemail. Forwarding is set with your operator, and you can remove it at any time.
Does it answer the phone?
Not by voice. When nobody picks up, the caller hears a short message: the automated assistant of your team will answer by SMS, and the message left will be recorded and transcribed. Your assistant replies by SMS within a minute.
Do people know they are talking to an assistant?
Yes, always. In every conversation, its first message starts with “this is the automated assistant of your team”, with your company’s name. It never passes for a person, and every message it sends is on the record.
What comes back to me?
What your rules keep for you: a purchase or a quote above your threshold, a contract, a cancellation, and anything urgent, at once. The answer is ready, and you decide in one tap: Confirm this choice, or Answer differently.
What happens in the evening and at weekends?
In the evening and at weekends, your assistant keeps answering whoever contacts you, on the same channel. It writes to no supplier at night and waits for the morning. Anything urgent, a leak or a breakdown, reaches you at once, whatever the day.
Vladimir Haller, Hugo Haessler and Hugo François, the founders
Nothing left unanswered
Keep the decisions
Choose your plan, pay online and set up your workspace in a few minutes, on your own or with a founder. If your first month misses its written target, we refund it.