Calls with the assistant
A company called you, or took your call, with its automated assistant. Here is how the call is handled, and your rights.
Your data stays yours: never sold, never used for advertising.
When a company turns calls on, its automated assistant answers calls to its Lorne & Vale number when nobody picks up, and may call a number the company gave it, after a person of the company approves each call. Every call opens by saying it is the company’s automated assistant, who it speaks for, and that the call is transcribed. The conversation is not recorded. If the assistant cannot take the call, you can leave a message after the tone: that message is recorded and transcribed.
The company is the controller; Lorne & Vale carries the call out for it. During a call, the caller’s speech is turned into text by Twilio, using Google speech recognition; the assistant’s replies are written by Anthropic, which our servers in Paris reach directly, and spoken by ElevenLabs’ voice, reached through Twilio. When the assistant calls and reaches an answering machine, a short message is spoken by Amazon Polly, also through Twilio. These providers receive what is said on the call, the number called and the number shown when the call needs them, and only the information the call needs: speech cannot be replaced with tokens. Anthropic deletes what it receives within 30 days, or within 2 years if it flags it under its usage policy. Twilio also processes some call data as a controller for its own purposes (preventing abuse, improving its products), within the limits of its data processing agreement.
The transcript is used to report the call to the company; it is kept for one year, then deleted. What you asked for also reaches the company as a request in its workspace, kept as long as its account is open. A recorded message is deleted at Twilio after 30 days, with its transcription, while the company’s account is open; the company can delete it sooner, at your request too. Twilio keeps the record of each call (numbers, times, duration) under its own rules, 13 months in its interface and possibly longer; the text spoken by the voice stays in its logs for up to 30 days.
You may object to the transcription at any time during the call: the assistant then ends the call. If you ask not to be called again, your number is recorded and the assistant will not call you again for that company. To exercise your rights of access, correction, erasure or objection, write to the company that called you, or to Lorne & Vale at the address below; you may also complain to the CNIL.
The assistant is not an emergency service: if someone is in danger, call 112 (in France, 15 for a medical emergency, 3114 for suicide prevention).
Who we are
LORNE VALE, trading as Lorne & Vale, is a French SAS registered with the Strasbourg Trade and Companies Register under number 107 702 185. Its registered office is at 30 Chemin des Friches, 67500 Haguenau, France. Privacy contact: contact@lornevale.com.
More in our privacy notice and on the service providers page.